Some folks may feel like this is counter-intuitive coming from a company that sells online like we do. However, its more important than ever when dealing with an online sale. Is the company accredited from a source like the Better Business Bureau (BBB) that can give you a good view on customer happiness? We’ve been a long-standing A+ member of the BBB for over 10 years now. If you have a problem with your fence or its delivery, do you have direct access to someone at the company? If you bought your fence through a shopping cart online with no human interaction, good luck getting any issues resolved on that without lots of phone tag and emails.